Get In Touch

We Reply in Under 4 Minutes

Real people, real answers. No bots, no ticket queues. Our support team is available 24 hours a day via WhatsApp, Telegram, and email.

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WhatsApp (Fastest)

Average reply time: under 4 minutes. Available 24/7. Send a message to get your free trial activated instantly or get any question answered.

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Prefer Telegram? We're there too. Same fast response times as WhatsApp. Great for sharing screenshots when troubleshooting.

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Not in a rush? Email us at support@novastream.tv. We reply to all emails within 24 hours during business hours.

Drop Us a Line

Send a Message

Prefer forms? Fill this out and we'll get back to you via email within 24 hours. For faster help, use WhatsApp above.

Common Questions

How do I start the free trial?

Message us on WhatsApp and say "free trial." We'll activate your credentials within 3 minutes — no credit card needed.

I'm having buffering issues.

Try switching to a wired connection, clearing your app cache, or messaging us on WhatsApp — we can check your server allocation.

How do I renew my subscription?

Message us on WhatsApp before your current subscription expires. We'll send you a payment link and renew instantly.

I forgot my M3U credentials.

Send us a WhatsApp message — we'll resend your M3U link and Xtream Codes credentials within minutes.